Frequently Asked Questions


To receive your refund, please visit one of our Sport and Rec facilities (Athletic Centre, Goldring Centre for High Performance Sport, or Varsity Centre) or call our Customer Experience team at 416-978-3436. You have the option of having the funds returned to the same payment card or allowing the funds to remain on your account for future in-person purchases.

Please note for all debit (including Visa Debit) refunds, a visit to one of our facilities is required. 

Yes, single day passes are available to purchase online or in-person for $20.48 + HST. Single day passes allow members in and out access to all of our facilities (i.e. Athletic Centre, Goldring Centre for High Performance Sport, Varsity Centre) until the building closes. 

Schedules for each program can be found by visiting the Sport & Recreation page. Please note of any building closures and cancellation dates prior to your arrival.

  1. Log in to your account at
  2. Near the top right of the page, click on your username/email address and select Profile.
  3. Select invoices from the left side menu and the pay button will appear.

We offer discounted membership rates to our community members, U of T alumni, staff and more. More information about discounted memberships can be found here.

Non-student members have access to the Athletic Centre, Goldring Centre for High Performance Sport, and Varsity Centre. A Sport & Rec Membership does not include access to Hart House.

If you are a non-student member, please visit one of our front desk staff to get a Sport & Rec replacement card or ask the staff at the turnstiles to verify your access. 

All membership cancellation requests, including a reason for the request, must be received in writing to

Within 10 days

Full refunds are given upon cancellation of memberships within 10 days of the purchase date.

After 10 days

A pro-rated refund will be provided from the date of the email request minus a $22.12 + HST administrative fee. To request a refund for an earlier period, valid medical documentations must be provided listing the date of illness/injury. 

Please be advised that restricted or limited hours of operation for some parts of the facility may occur during exam periods, maintenance periods, and the holiday closures. While we endeavour to provide timely notifications, some unexpected service interruptions may occur. Refunds, membership extensions or holds are not issued due to these interruptions or closures unless stated otherwise. 

Members can use the Fitness Studio at the Goldring Centre for High Performance Sport during Open Gym hours and if not in use by a group fitness class (i.e. yoga, barre, etc.) or rental group.  

Members can only access the Dance Studio at the Athletic Centre for a recreational workout activity or for a rental.

For rental inquiries of either space, please visit our Rentals Information and/or Student Group Access pages.  

During the fall/winter months, participation is limited to U of T students (who have paid KPE incidental fees) only. Staff, faculty, and alumni may be permitted under certain restrictions.

During the summer months, U of T students and community members who have purchased an active Sport & Rec membership are also permitted to participate. Once you have joined your team, you will need to ensure you have joined your team's roster on

More information about joining intramurals can be found here or email


Contact us at 416-978-3436 and press "0" to speak with a customer experience representative or email us at