General
- What are the gym's hours of operation?
All our facilities are open Monday to Sunday. Please visit our website for specific hours of operation for each facility.
- Where can I find your drop-in program schedules?
Schedules for each program can be found by visiting the Sport & Recreation page. Please note any building closures and cancellation dates prior to your arrival.
- How do I request accommodations for your facilities?
Please take a few moments to fill out our Accommodation Request Form. The questions primarily ask about activities and facilities you are interested in.
Alternatively, you may contact our Accommodations Facilitator by email at matt.srutwa@utoronto.ca or by phone at 416-978-3436. We will reach out to you shortly and set up an initial meeting and review the questions on the form.
Refund and Invoices
- Refund Policies for Sport & Rec Programs
Adult Instruction Programs - Can register or transfer before the start of the 2nd class.
- No refunds after the 2nd class - 10% withdrawal fee.
- Withdrawal/refund requests after the 2nd class must provide a medical note.
Junior Blues - Can register or transfer before the start of the 2nd class.
- No refunds if three days after the 1st class.
- Withdrawal/refund requests after three days from the 1st class must provide a medical note.
Camp U of T - Can register or transfer if 14 days before the start of camp.
- No refunds if requests is less than 14 days before the start of camp.
- Withdrawal/refund requests that are less than 14 days before the start of camp must provide a medical note.
Intramurals
- All refund requests can be sent to intramurals@utoronto.ca
Certifications and Clinics - Withdrawal/refund must be requested 4 days before the start date.
Clubs/Master Swim - Withdrawal/refund must be requested within 10 business days of club membership purchase.
- Master Swim participants will be refunded the full amount less a $15 cancellation fee.
Personal Training - A partial refund will be provided from the date of the email request less a $22.12 + HST adminstrative fee.
- All cancellation requests, including a reason for the cancellation, must be received in writing to fitness.performance@utoronto.ca. A medical note may be requested.
Impact Training - A partial refund will be provided from the date of the email request less a $13.05 + HST adminstrative fee.
- I have a refund on my account. What are the next steps?
To receive your refund, please visit one of our Sport and Rec facilities (Athletic Centre, Goldring Centre for High Performance Sport, or Varsity Centre) or call our Customer Experience team at 416-978-3436. You have the option of having the funds returned to the same payment card or allowing the funds to remain on your account for future in-person purchases.
Please note for all debit (including Visa Debit) refunds, a visit to one of our facilities is required.
- How do I pay off an invoice on my account?
- Log in to your account at http://recreation.utoronto.ca
- Near the top right of the page, click on your username/email address and select Profile.
- Select invoices from the left side menu and the pay button will appear.
Lockers & Locks
- How do lockers work at Sport & Rec?
Any member looking to use a day locker can use any of the lockers labelled “DAY LOCKER” free of charge. Half lockers are also available for rental. All lockers including day and rental lockers require members to bring their own lock. Locks are also available for purchase at the Athletic Centre main office and Goldring Centre front desk.
Please note we cannot be held responsible for any lost or stolen items. Please leave valuables at home and ensure any personal items are safely locked in a locker before using the facilities, as bags are not allowed in physical activity spaces.
- I forgot my lock, can I rent one?
We do not offer lock rentals; however, we sell Master Locks for $11.50+HST. Please visit the Athletic Centre main office or the Goldring Centre front desk to purchase.
Please note that bags and other personal items are not allowed in physical activity spaces. Please leave valuables at home and ensure personal items are safely locked in a locker prior to using the facilities.
Memberships
- Is the gym free for students?
All full-time U of T students are required to pay KPE incidental fees with their tuition. This means all U of T students paying incidental fees have access to the Sport & Rec facilities for the duration of the school year (September to May). During the summer, non-registered students may purchase a discounted membership to access the Sport & Rec facilities.
- Are there discounts available for the Sport & Rec membership?
We offer discounted rates to our community members, U of T alumni, staff and more. More information about discounted memberships can be found here.
- I am a community member. Can I get a membership to U of T gyms?
Yes! We offer community memberships for individuals over the age of 18. We offer discounts for U of T alumni, U of T staff, students from other institutions, and seniors. You can see rates and eligibility requirements at https://kpe.utoronto.ca/facilities-memberships/get-your-sport-rec-membership.
- Where can I purchase a membership?
All memberships can be purchased in-person at our Athletic Centre main office (55 Harbord St), or the Goldring Centre front desk (100 Devonshire Pl). Community memberships may also be purchased online at recreation.utoronto.ca.
All discounted memberships must be purchased in-person, with valid proof of eligibility. Please see eligibility criteria at kpe.utoronto.ca/facilities-memberships/get-your-sport-rec-membership.
- My child is under 18. Can they use your facilities?
Our facilities are strictly 18+, meaning all community members must be 18 or older to join. The only exception is our Junior Blues Child & Youth registered programs, where parents can sign up their children for various registered programs at our facilities.
- Can I freeze or cancel my membership?
All membership cancellation requests must be received in writing to sportandrec@utoronto.ca.
Within 10 days
Full refunds are given upon cancellation of memberships within 10 days of the purchase date.
After 10 days
A pro-rated refund will be provided from the date of the email request minus a $25 administrative fee. To request a refund for an earlier period, valid medical documentations must be provided listing the date of illness/injury.
Please be advised that restricted or limited hours of operation for some parts of the facility may occur during exam periods, maintenance periods, and the holiday closures. While we endeavour to provide timely notifications, some unexpected service interruptions may occur. Refunds, membership extensions or holds are not issued due to these interruptions or closures unless stated otherwise.
- Can I bring a guest?
Yes, members can bring a guest for a fee of $23.14 per day.
- My spouse wants to join the gym. Do you offer family membership plans?
We are pleased to offer a co-resident discount for those living with a current member of our facilities. This membership must be purchased in person with both individuals present, and both individuals must show valid identification or proof of residence. All co-residents must also be over 18 years of age, as per our membership rules.
Child and Youth
- I want to take my kids to a drop-in swim. Is this allowed?
Since we are strictly an 18+ facility, no children under the age of 18 are allowed in the facilities for our regular drop-in swims. However, we do have a “Fun Swim” available at scheduled times for all ages. Children are only permitted in the pool and pool area with a parent or guardian during the times scheduled as Fun Swims.
A parent or guardian who can swim must accompany children to the pool and be within the pool area to supervise the child. Parents/guardians are responsible for the children in their care while in the facility and must supervise them at all times.
Fun swims are offered most Sundays from 12:10-2:55pm. For a full schedule, including cancellations and adjustments, as well as more information, please see https://kpe.utoronto.ca/sport-recreationaquatics/drop-fun-swim.
Please note that a Family Day Pass is required for all families wishing to participate in the Fun Swim. One Family Day Pass is valid for up to 2 adults and 4 children. Family Day Passes are also valid for the drop-in family skate program (winter semester only). More information about Family Day Passes can be found at https://kpe.utoronto.ca/sport-and-fitness/family-programs-drop-0.
Questions?
Contact us at 416-978-3436 and press "0" to speak with a customer experience representative or email us at sportandrec@utoronto.ca.