Sport & Rec FAQ

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Access and Eligiblity

Is gym access included for students?

Full-time U of T students have access included via incidental fees from September to May. Simply present your TCard for entry. During the summer months, discounted memberships are available for purchase.

Where can I buy a membership?

Memberships can be purchased in person at the Athletic Centre (55 Harbord St.) or Goldring Centre (100 Devonshire Pl.). Community members may also join online via the Online Recreation Portal.

What are the gym's hours of operation?

All our facilities are open Monday to Sunday. Please visit our website for specific hours of operation for each facility. Also check out our holiday hours

Can I bring a guest?

Yes, members can bring a guest for a fee of $21.75 + HST.

Are our buildings accessible?

Yes, all of our buildings have accessible entrances and elevators.

How do I request accommodations for your facilities?

Please take a few moments to fill out our Accommodation Request Form. The questions primarily ask about activities and facilities you are interested in. 

Alternatively, you may contact us  by email at sportandrec.accommodations@utoronto.ca  or by phone at 416-978-3436. We will reach out to you shortly and set up an initial meeting and review the questions on the form. 

Do we have parking?

You have several parking options near our facilities:

Athletic Centre

  • Street: Metered parking is available around the building periphery.
  • Underground: Located across the street at Graduate House (60 Harbord St.). Access this lot by traveling north on Spadina Ave. or east on Glen Morris Ave.

Goldring & Varsity Centres

  • Street: Metered parking is available along Devonshire Pl.
  • Garage: A Green P Municipal lot is located at the intersection of Bedford Rd. and Bloor St. W.

Facilities & Services

How do lockers work at Sport & Rec?

How do lockers work?

  • Day Lockers: Available free of charge on a first-come, first-served basis. You must provide your own lock.
  • Rental Lockers: Half-lockers are available for long-term rental at the front desk.
What if I forget my LOCK and TOWEL?

Locks are available for purchase ($11.50 + HST) and towels are available for purchase ($8.00 + HST). Please note that towel service has been discontinued. 

Are there age restrictions?

Drop-in gym and pool sessions are generally 18+. Families may access the facilities during designated "Fun Swim" or "Family Skate" sessions with a Family Day Pass.

Bookings & Programs

Where can I find your drop-in program schedules?

Schedules for each program can be found by visiting the Sport & Recreation page. Please note any building closures and cancellation dates prior to your arrival.

How do I book a court?

Court bookings (Squash, Badminton, Tennis, Table Tennis) are exclusively online via the Online Recreation Portal. Reservations open exactly 48 hours (2 days) before the scheduled timeslot. Members are limited to one booking per day.

How do I join Intramurals?

Students should contact their specific College or Faculty Intramural Representative. Independent teams must register via IMLeagues and pay the required default bond through the recreation portal.

How can I register for Impact Training? Is it covered under my Sport & Rec membership?

IMPACT Training isn't part of your Sport & Rec membership. It is an added cost and can be purchased online.

What's booked in the fitness studios?

Members can view all schduled bookings in the AC Dance Studio and GC Fitness Studio. Times that are not reserved are available for member use.

Membership Cancellations & Refunds

Membership Cancellation and Refunds

To cancel your membership, please fill out our cancellation request form. 

Within 10 days

Full refunds are given upon cancellation of memberships within 10 days of the purchase date. Please note that this is a one-time exception and refunds cannot be issued repeatedly for the same membership or on an ongoing basis.

After 10 days

A pro-rated refund will be provided from the date of the email request minus a $25 administrative fee. To request a refund for an earlier period, valid medical documentations must be provided listing the date of illness/injury. 

Please be advised that restricted or limited hours of operation for some parts of the facility may occur during exam periods, maintenance periods, and the holiday closures. While we endeavour to provide timely notifications, some unexpected service interruptions may occur. Refunds, membership extensions or holds are not issued due to these interruptions or closures unless stated otherwise. 

Cancellation and refund policy for Sport & Rec Programs
Adult Instruction Programs
  • Can register or transfer before the start of the 2nd class.
  • Participants will be refunded the full amount less a cancellation fee of 10% for each withdrawn registration.
  • No refunds after the 2nd class.
  • Refund or withdrawal requests submitted after the second class require a medical note sent to sportandrec@utoronto.ca.
 Junior Blues
  • Can register or transfer before the start of the 2nd class.
  • No refunds if three days after the 1st class.
  • Withdrawal/refund requests after three days from the 1st class must provide a medical note to sportandrec@utoronto.ca.
  • Participants will be refunded the full amount less a cancellation fee of 10%.
Camp U of T
  • Can register or transfer if 14 days before the start of camp.
  • No refunds if requests is less than 14 days before the start of camp.
  • Withdrawal/refund requests that are less than 14 days before the start of camp must provide a medical note to  sportandrec@utoronto.ca.
  • Participants will be refunded the full amount less a cancellation fee of 10%.

 

Intramurals

 

 

  • All refund requests can be sent to intramurals@utoronto.ca
Certifications and Clinics
  • Withdrawal/refund must be requested 4 days before the start date. 
Clubs/Master Swim
  • Withdrawal/refund must be requested within 10 business days of club membership purchase.
  • Master Swim participants will be refunded the full amount less a $15 cancellation fee.
Personal Training
  • Withdrawal requests for Fitness Foundations and 1:1 Personal Training must be emailed to fitnessandperformance@utoronto.ca before the 2nd session starts.
  • Fitness Foundations participants will be refunded the full amount less a cancellation fee of 10%.
  • 1:1 Personal Training participants will be refunded the full amount less a cancellation fee of $22.12 + HST.
  • Participants withdrawing for medical reasons are eligible for an exemption and a partial refund for the remainder of the program. A doctor's note is required and must be submitted within two weeks of the illness date.
Impact Training
  • A partial refund will be issued starting from the date of the email request sent to sportandrec@utoronto.ca, minus a $13.27 + HST administrative fee.
I have a refund on my account. What are the next steps?

To receive your refund, please visit one of our Sport and Rec facilities (Athletic Centre, Goldring Centre for High Performance Sport, or Varsity Centre) or call our Customer Experience team at 416-978-3436. You have the option of having the funds returned to the same payment card or allowing the funds to remain on your account for future in-person purchases.

Please note for all debit refunds (including Visa Debit), a visit to one of our facilities is required. 

How do I pay off an invoice on my account?
  1. Log in to your account at http://recreation.utoronto.ca
  2. Near the top right of the page, click on your username/email address and select Profile.
  3. Select invoices from the left side menu and the pay button will appear.

Questions?

Our Customer Experience team is ready to assist you.

  • Phone: 416-978-3436 (Press "0")
  • Email: sportandrec@utoronto.ca
  • In-Person: Visit the front desk at the Athletic Centre (55 Harbord St.) or Goldring Centre.