Frequently Asked Questions

All our facilities are open Monday to Sunday. Please visit our website for specific hours of operation for each facility.

Schedules for each program can be found by visiting the Sport & Recreation page. Please note any building closures and cancellation dates prior to your arrival.

Please take a few moments to fill out our Accommodation Request Form. The questions primarily ask about activities and facilities you are interested in. 

Alternatively, you may contact our Accommodations Facilitator by email at matt.srutwa@utoronto.ca or by phone at 416-978-3436. We will reach out to you shortly and set up an initial meeting and review the questions on the form. 

To receive your refund, please visit one of our Sport and Rec facilities (Athletic Centre, Goldring Centre for High Performance Sport, or Varsity Centre) or call our Customer Experience team at 416-978-3436. You have the option of having the funds returned to the same payment card or allowing the funds to remain on your account for future in-person purchases.

Please note for all debit refunds (including Visa Debit), a visit to one of our facilities is required. 

1. Log in to your account at http://recreation.utoronto.ca
2. Near the top right of the page, click on your username/email address and select Profile.
3. Select invoices from the left side menu and the pay button will appear.

Any member looking to use a locker can use any of the lockers labelled “DAY LOCKER” free of charge. Half lockers are also available for rental. All lockers, including day and rental lockers, require members to bring their own lock. Locks are also available for purchase at the Athletic Centre and the Goldring Centre.

Please be aware that we are not liable for lost or stolen items. For your security, we recommend leaving valuables at home and securing personal belongings in a locker before using our facilities. Additionally, please note that bags are not permitted in physical activity areas, so please plan accordingly.

Master Locks are available for purchase at the Athletic Centre and the Goldring Centre for $11.50 + HST.

All full-time U of T students are required to pay KPE incidental fees with their tuition. This means all U of T students paying incidental fees have access to the Sport & Rec facilities for the duration of the school year (September to May). During the summer, non-registered students may purchase a discounted membership to access the Sport & Rec facilities.

We offer discounted rates to our community members, U of T alumni, staff and more. More information about discounted memberships can be found here.

Yes! We offer community memberships for individuals over the age of 18. We offer discounts for U of T alumni, U of T staff, students from other institutions, and seniors. You can see rates and eligibility requirements at https://kpe.utoronto.ca/facilities-memberships/get-your-sport-rec-membership.

All memberships can be purchased in-person at our Athletic Centre main office (55 Harbord St), or the Goldring Centre front desk (100 Devonshire Pl). Community memberships may also be purchased online at recreation.utoronto.ca.

All discounted memberships must be purchased in-person, with valid proof of eligibility. Please see eligibility criteria at kpe.utoronto.ca/facilities-memberships/get-your-sport-rec-membership.

Our facilities are strictly 18+, meaning all community members must be 18 or older to join. The only exception is our Junior Blues Child & Youth registered programs, where parents can sign up their children for various registered programs at our facilities.

To cancel your membership, please fill out our cancellation request form. 

Within 10 days

Full refunds are given upon cancellation of memberships within 10 days of the purchase date.

After 10 days

A pro-rated refund will be provided from the date of the email request minus a $25 administrative fee. To request a refund for an earlier period, valid medical documentations must be provided listing the date of illness/injury. 

Please be advised that restricted or limited hours of operation for some parts of the facility may occur during exam periods, maintenance periods, and the holiday closures. While we endeavour to provide timely notifications, some unexpected service interruptions may occur. Refunds, membership extensions or holds are not issued due to these interruptions or closures unless stated otherwise. 

Yes, members can bring a guest for a fee of $23.14 per day.

We are pleased to offer a co-resident discount for those living with a current member of our facilities. This membership must be purchased in person with both individuals present, and both individuals must show valid identification or proof of residence. All co-residents must also be over 18 years of age, as per our membership rules.

Since we are strictly an 18+ facility, no children under the age of 18 are allowed in the facilities for our regular drop-in swims. However, we do have a “Fun Swim” available at scheduled times for all ages. Children are only permitted in the pool and pool area with a parent or guardian during the times scheduled as Fun Swims. 

A parent or guardian who can swim must accompany children to the pool and be within the pool area to supervise the child. Parents/guardians are responsible for the children in their care while in the facility and must supervise them at all times.

Fun swims are offered most Sundays from 12:10-2:55pm. For a full schedule, including cancellations and adjustments, as well as more information, please see https://kpe.utoronto.ca/sport-recreationaquatics/drop-fun-swim.

Please note that a Family Day Pass is required for all families wishing to participate in the Fun Swim. One Family Day Pass is valid for up to 2 adults and 4 children. Family Day Passes are also valid for the drop-in family skate program (winter semester only). More information about Family Day Passes can be found at https://kpe.utoronto.ca/sport-and-fitness/family-programs-drop-0.