WITHDRAWAL AND REFUND POLICIES

Withdrawal and Refund Policies

Participants will be refunded the full amount less a cancellation fee of 10% or $5 - whichever is greater - for each withdrawn registration. Refunds are processed in-person or via phone at 416-978-3436. 

Participants withdrawing for medical reasons will receive a full refund for the remainder of the program. A doctor’s note is required. Notes must be received within two weeks of the date of illness.
 

Adult Registered Classes

Adult registered class refunds must be requested before the start of the 2nd class.

Participants will be refunded the full amount less a cancellation fee of 10% of the registration fee or $5 - whichever is greater - for each withdrawn course. If the deadline for withdrawing from a program is passed no refund will be issued.

Certification classes

Clinics, workshops, and certification courses refunds must be requested 4 days prior to the start date.

Clubs & Master Swim

Club refunds must be requested within 10 business days of club membership purchase or start of program.

Masters Swim participants will be refunded the full amount less a $15 cancellation fee.