Facility Access
Sport & Rec facilities are 18+ spaces. Access for children is only permitted during registered Child & Youth or Family programming.
If you have specific questions, please visit the Sport & Rec Frequently Asked Questions section.
Please review each facility’s access procedures prior to your visit:
• Athletic Centre
• Varsity Centre
• Goldring Centre for High Performance Sport
• Back Campus Fields
Membership Cancellation
To cancel your membership, please complete our Cancellation Request Form.
Refunds Within 10 Days of Purchase
If you cancel your membership within 10 days of the purchase date, you are eligible for a full refund.
Refunds After 10 Days
Cancellations made after 10 days will receive a pro-rated refund based on the date of your email request. A $25 administrative fee will be deducted from the refund amount.
If you are requesting a refund for a period prior to your email request, you must provide valid medical documentation indicating the date of illness or injury.
Facility Access & Service Interruptions
Please note that limited or restricted access to certain areas of the facility may occur during:
- Exam periods
- Scheduled maintenance
- Holiday closures
While we strive to provide advance notice, unexpected service interruptions may occur. Refunds, membership extensions, or holds will not be issued due to these interruptions or closures unless explicitly stated otherwise.
Privacy
The University of Toronto respects your privacy. Personal information provided is collected for purposes related to the administration of your athletic membership. We will send notices and communications related to your membership to the email address that you provided. At all times personal information will be protected in accordance with the Freedom of Information and Protection of Privacy Act.
If you have questions, please refer to www.utoronto.ca/privacy or contact the University Freedom of Information and Protection of Privacy Coordinator at 416-946-7303.
Safety
All participants acknowledge and accept the risks inherent to participation in sports and recreation activities. Injuries may result from one’s actions, or the actions of others, or a combination of both. Personal behaviour during programs and services should be conducted in consideration of other members and guests.
In case of personal injury or accident, facility staff should be contacted immediately.
AEDs (Automatic External Defibrillators) are available at the Athletic Centre, Goldring Centre for High Performance Sport, and Varsity Centre in the event of an emergency.
Yellow call phones are located throughout the facilities that link directly with U of T police and should be used in the event of threats to personal safety and criminal acts.
Private instruction, coaching, and organized practices
- We do not allow any external training of any kind within our facilities. All formal instruction, including personal training, coaching, instructing, or specialized sports training, must be conducted exclusively by Sport&Rec Staff.
- Students, members, and guests are not permitted to conduct or solicit any form of business within the facilities (e.g., personal training, private lessons)
- No organized practices or training are permitted during any drop-in recreation time.
Photography
Photography and recording devices, including the use of camera phones, are prohibited in all facilities. Exceptions can be made only with advance permission of the Faculty’s communications office.
Please contact comm.kpe@utoronto.ca for more information or visit our filming and photoshoots page.
Rule violations and suspension of membership
The Faculty of Kinesiology and Physical Education has the authority to suspend membership rights and privileges when offending behaviour is exhibited by a member.
Offending behaviour includes but is not limited to:
- disorderly conduct,
- harassment,
- disruptive behaviour,
- persistent disregard of facility rules and regulations; and
- default in payment of membership fees.
Rule violations are dealt with under the procedures approved by the Council of Athletics and Recreation. Please view our guest policies prior to engaging in activity in our facility.