Member/Guest Policies

Facility Access

All members must present a valid U of T student card or athletic membership card to access the Athletic Centre, Goldring Centre and Varsity Centre. Membership cards are non-transferable. All students and members must enter and exit the athletic facilities through the main entrances only. Unauthorized entry compromises the security of the facilities and will result in suspension of membership privileges.

Privacy

The University of Toronto respects your privacy. Personal information provided is collected for purposes related to the administration of your athletic membership. We will send notices and communications related to your membership to the email address that you provided. At all times personal information will be protected in accordance with the Freedom of Information and Protection of Privacy Act.

If you have questions, please refer to www.utoronto.ca/privacy or contact the University Freedom of Information and Protection of Privacy Coordinator at 416-946-7303.

Safety

All participants acknowledge and accept the risks inherent to participation in sports and recreation activities. Injuries may result from one’s actions, or the actions of others, or a combination of both. Personal behaviour during programs and services should be conducted in consideration of other members and guests.

In case of personal injury or accident, facility staff should be contacted immediately.

AEDs (Automatic External Defibrillators) are available at the Athletic Centre, Goldring Centre for High Performance Sport, and Varsity Centre in the event of an emergency.

Yellow call phones are located throughout the facilities that link directly with U of T police and should be used in the event of threats to personal safety and criminal acts.

Private instruction and coaching

Students, members and guests are not permitted to conduct or solicit any form of business within the facilities (e.g., personal training, private lessons).

For personal training needs, contact Douglas Rosa, Coordinator of Personal Training and Nutrition.

Photography

Photography and recording devices, including the use of camera phones, are prohibited in all facilities. Exceptions can be made only with advance permission of the Faculty’s communications office.

Please contact comm.kpe@utoronto.ca for more information.

Membership Cancellation

Full refunds are given upon cancellation of memberships within 10 business days of purchase.

All membership cancellation requests, including a reason for the request, must be received in writing to sportandrec@utoronto.ca. Refunds will be provided minus a $25 administrative fee. To request a pro-rated refund, valid medical documentation must be provided listing the date of illness or injury. 

Cancellation of monthly-deduction memberships must be received a minimum of 14 days prior to the next billing period. A $25 administrative fee must be paid to cancel monthly payments. 

Please be advised that restricted or limited hours of operation for some parts of the facility may occur during exam periods, maintenance periods, and the holiday closures. While we endeavor to provide timely notifications, some unexpected service interruptions may occur. We do not provide refunds, membership extensions or hold.

 

Rule violations and suspension of membership

The Faculty of Kinesiology and Physical Education has the authority to suspend membership rights and privileges when offending behaviour is exhibited by a member.

Offending behaviour includes but is not limited to:

  • disorderly conduct,
  • harassment,
  • disruptive behaviour,
  • persistent disregard of facility rules and regulations; and
  • default in payment of membership fees.

Rule violations are dealt with under the procedures approved by the Council of Athletics and Recreation.