Junior Blues - Frequently Asked Questions

How do I register for Junior Blues programs?

Registration can be done online, by fax or in-person. Please ensure you have read the FAQs, policies and informed consent prior to registering. Remember, only the parent or guardian of the child can complete the informed consent and register them for programs. In order to keep your personal information secure please do not send any registration forms by email.

More information, including the registration form is available here.

Do I need an account to register?

If you have registered for any Junior Blues or Camp U of T previously you already have a family account set up. Please use the "forgot my account feature" online and the account number and PIN will be emailed to you. Please do not create a new account as it can make tracking registrations and receipts very difficult.

If you have never registered for any programs previously you will be required to create an account online with your first registration. Please ensure that you add the PARENT/GUARDIAN to the account as well as the child being registered. You can add as many individuals as you like to account. For privacy reasons we can only share information with people on the account. Please ensure you have added all parents and any other people (grandparents, caregivers etc.) with whom we may share information.

If you would like to set up an account prior to the start of registration you must visit the main office at the Athletic Centre.

What should I do if I’m having trouble registering online?

Contact the main office at 416-978-3436 ext. 0 for any registration questions.

How can I find out if there is space in a program?

Spaces remaining in a program can be seen on the online registration system. Please note that spaces available may change quickly.

How can I waitlist my child for a program that is sold out?

If your preferred Junior Blues program is sold out and you are interested in registering for a different program or date and want to remain on the waitlist you must register in the following order:

1. Complete all Junior Blues registrations
2. Return to sold out program and waitlist your child.

If this order is not followed (i.e. waitlisting first and then registering in another program) the system REMOVES your child from the waitlist.
If you are adding your child to a waitlist online you MUST checkout in order to complete the transaction. You will receive a waitlist confirmation email. If you do not receive a waitlist confirmation email please contact the main office for assistance

I’m on a waitlist – will I be notified if a space is available?

A child can be added to the waitlist online or in person at the Athletic Centre. If space becomes available you will be notified by email and have two business days to complete the registration in person or by fax.

I've been offered a waitlisted spot or can't attend the program, can I transfer the course to a friend?

No, registrations and waitlisted spaces are non-transferable.

 

How will receipts be sent?

Receipts and confirmation are sent via email. Please ensure that your email address is correct and is not marked as private in the registration system. Emails marked as private will not receive receipts or confirmations. Receipts are sent as attachments from sportandrec@utoronto.ca or from junior.blues@utoronto.ca.

How can I request a new copy of a receipt?

You can log onto the online registration system and view your account history. Click on the history button beside the family members name and there is an option to email a receipt. Alternatively, call the main office at 416-978-3436, ext. 0

Can I register my child for a program they don’t meet the age guidelines for?

If your child is too young for the program, no. Age guideline for three, four and five year olds are firm and children must be the appropriate age by the first day of the program. We appreciate your understanding and look forward to your child participating when they are the appropriate age. Our full age guideline policy is available here.

Please contact us in advance if you would like to register an older child in a program. Requests are considered on a individual basis after talking with the parent/guardian.

How do I know about any days when classes are not scheduled?

Classes are not scheduled on long weekends including Victoria Day and the Civic Holiday. Classes are also occasionally not scheduled for special events. Days when classes are not scheduled are listed online under program specific FAQs and on your receipt. We endeavour to remind participants via email, but this cannot be guaranteed. Prices have already been adjusted for any days when classes are not scheduled.

How do I know about any unplanned cancellations?

In the event of an unplanned cancellations (pool fouling, facility closures, inclement weather) we will make every opportunity to contact you by phone or email. We will offer either a make upweek or a refund for any unplanned cancellations.

In the event of inclement weather you can call 416-978-SNOW (416-978-7669) or visit the University of Toronto homepage for information about whether the university is open or closed.

My child missed a class, can they attend a make up class?

There are no make ups or prorating for any classes not attended. If your child missed class for a medical reason a refund for missed classes will be available. A medical note is required. Notes must be received within two weeks of the date of illness.

Will my personal information be shared with anyone?

We respect your privacy and will not disclose personal information unless required for a specific program. Program listed below require disclosure of personal information for certification and/or membership purposes:

Certifications: Bronze Star, Bronze Medallion and Emergency First Aid, Bronze Cross and Standard First Aid, NLS, Standard First Aid, CPR, Babysitting: Certifications are issued by the Lifesaving Society and the Canadian Red Cross. The Junior Blues program is required to disclose names, addresses and birthdates for all participants in order to issue certifications.

Gymnastics: ALL programs
The University of Toronto Gymnastics Club is registered with Gymnastics Ontario (GO), whose mission is to lead the sport of gymnastics by striving for excellence in the development and promotion of quality programs and services which encourage lifelong involvement for all participants. The Junior Blues program is required to provide the following information to GO: participants first and last names, address, phone number, gender and birth date. First and last names of the parent may also be disclosed. We also have a duty to complete accident reports for any gymnastics-related incident and share that information with GO.

Don't see your question answered? Please see the Junior Blues policies section or contact us by email or by phone at 416-978-3436, ext. 0.