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The University of Toronto is strongly committed to diversity within its community and especially welcomes applications from racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, LGBTQ persons, and others who may contribute to the further diversification of ideas. |
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Rate of Pay: |
$19.63 |
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Fall Posting Timeline: |
Early July – End of July |
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Winter Posting Timeline: |
Mid November – End of November |
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Spring/Summer Posting Timeline: |
End of March – Mid April |
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Number of Hours per week: |
3-14 |
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Classification: |
USW 1998 |
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Summary: |
Reporting to the Assistant Manager, Strength & Conditioning, the incumbent is responsible for providing prompt and professional customer service to members by conducting strength and conditioning orientations, assisting members with proper exercise techniques on all equipment, answering member queries and educating members on the established rights and responsibilities of all strength & conditioning facilities, and other facilities as required. He/she must also clean equipment and carry out equipment safety inspections according to the schedule provided or as needed, reporting any equipment requiring repair. The incumbent also plays a pivotal role in visually monitoring members and facilities’ equipment usage to ensure that all rights and responsibilities are followed and to document incidents and injuries when they arise. He/she may also be responsible for other administrative tasks as directed by the Assistant Manager, Strength & Conditioning.
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Materials, Equipment & Outcomes |
Equipment Used Strength and conditioning equipment such as, but not limited to: free weights, weight training machines, Olympic weightlifting equipment & platforms and cardio machines.
Outcome/Consequence of Error The incumbent has the responsibility for program and facility safety while on duty and must respond promptly and professionally with all members
Failure to ensure that members comply with the rights and responsibilities could result in injury to members and legal action against the University.
Ineffective communication and unprofessionalism could result in poor customer and staff relations, complaints and/or reduced participation.
Poor member service could result in loss of business for the University.
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Duties: |
30% Customer Service Assist members with proper exercise techniques as needed at all times.
Proactively educate members of the established rights and responsibilities of each facility.
Conduct strength and conditioning orientations for members.
Assist the Coordinator, Personal Training & Nutrition with the promotion of personal training and nutrition services.
Answer and/or direct member inquiries regarding programs and services appropriately.
Support and educate members regarding the Faculty’s goals of anti-racism and cultural diversity, women-only hours, sexual and gender diversity, and accessibility as it relates to strength and conditioning programming.
30% Equipment Care
Surface clean/dust strength and cardio equipment as well as carry out and document equipment safety checks according to schedule provided and established safety protocol.
Inform the Assistant Manager, Strength & Conditioning of equipment requiring repair, place ‘out of service’ signs on faulty equipment and document in the equipment repair log book for further follow-up.
Ensure members use the equipment for its intended use and/or remove heavy weight plates following use when necessary.
30% Facility Supervision Visually monitor the facility to ensure that the maximum number of members do not exceed facility capacity.
Resolve conflict situations and seek support from the Assistant Manager, Strength & Conditioning or other management personnel on duty as needed.
Follow established opening and closing procedures to ensure facility is secure at all times.
Document, using the established form and inform the Assistant Manager, Strength & Conditioning of incidents and/or injuries.
Record statistics related to each SCC and associated programs.
10% Office Administration and Support Attend and/or lead staff orientations, in-service meetings and equity workshops as required.
Assist the Assistant Manager, Strength & Conditioning with the recruitment, orientation and training of casual staff.
Complete other administrative tasks as assigned. |
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Challenges and Difficulties: |
Nature of job requires flexible hours, evening and weekend work as scheduled shifts will vary depending on the time and season of the year.
Must be comfortable with standing for entire duration of shift.
The strength and conditioning weight equipment ranges from a minimum of 5 pounds to 225 pounds and the Strength & Conditioning Attendant must be comfortable with assisting and spotting members using weights and weight machines.
Must be comfortable with lifting a minimum of 20 pounds or more to demonstrate proper exercise execution to members.
Nature of the job requires repeated bending, twisting and moving for the demonstration of proper exercise techniques to members.
Scheduled hours of work will never exceed 14 hours per week.
The Strength & Conditioning Attendant must meet the needs and demands of a diverse group of members including students, faculty, staff and community.
Conflict resolution skills and excellent interpersonal skills are required to resolve conflicts between members competing for the use of limited equipment and space.
The Strength & Conditioning Attendant has the responsibility for program and facility safety while on duty.
The Strength & Conditioning Attendant must respond promptly and professionally to all members in a customer service-oriented manner.
Good working relationships and communication must be maintained with students, staff, as well as alumni, faculty and community members.
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Minimum Qualifications: |
Education: Completed or pursuing a degree or diploma in PHE, Kinesiology, Physiotherapy or Health Sciences an asset
Certifications: A current WSIB-recognized CPR-C certification within one year of issue;
A current WSIB-recognized Standard First Aid certification within three years of issue; and
A current personal training certification
The incumbent must maintain all certifications while employed in this position.
Experience: Previous customer service experience and/or experience working in a fitness/athletics facility required. Weight training and/or Olympic weightlifting experience strongly preferred. Familiarity with the Faculty of Kinesiology & Physical Education’s programs and services an asset.
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Contact Information: |
Karen Anderson Assistant Manager, Strength & Conditioning Faculty of Kinesiology & Physical Education, University of Toronto 55 Harbord St. Toronto, ON M5S 2W6 karen.anderson@utoronto.ca 416-978-8338
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